820-605 LATEST DUMPS SHEET - PASS GUARANTEED 2025 CISCO 820-605 FIRST-GRADE LATEST EXAM FORMAT

820-605 Latest Dumps Sheet - Pass Guaranteed 2025 Cisco 820-605 First-grade Latest Exam Format

820-605 Latest Dumps Sheet - Pass Guaranteed 2025 Cisco 820-605 First-grade Latest Exam Format

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Cisco 820-605 certification exam is an excellent way for individuals to enhance their skills and knowledge in customer success management. Cisco Customer Success Manager certification is highly valued by employers and provides individuals with the opportunity to advance their career in this field. Individuals who take 820-605 Exam will gain a deep understanding of customer success management and will be able to use this knowledge to drive business growth and customer satisfaction.

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At present, many office workers are dedicated to improving themselves. Most of them make use of their spare time to study our 820-605 learning prep. As you can see, it is important to update your skills in company. After all, the most outstanding worker can get promotion. And if you want to be one of them, you had to learn more. And our 820-605 Exam Materials are right to help you not only on the latest information but also can help you achieve the authentic 820-605 certification.

Cisco 820-605 Exam covers a wide range of topics, including understanding customer needs, managing customer expectations, driving adoption and expansion, and measuring and reporting on customer success. 820-605 exam also covers technical topics such as Cisco's product portfolio, services, and solutions. It is important to note that the exam is not just about technical knowledge but also about soft skills such as communication, problem-solving, and relationship building.

Cisco Customer Success Manager Sample Questions (Q22-Q27):

NEW QUESTION # 22
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

  • A. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
  • B. Engage the service delivery manager and request two days of free consultation for the customer
  • C. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
  • D. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

Answer: C


NEW QUESTION # 23
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

  • A. consumption gap
  • B. capability gap
  • C. financial gap
  • D. organizational gap

Answer: A

Explanation:
Explanation/Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap


NEW QUESTION # 24
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company.
Which two opportunities can lead to advocacy? (Choose two.)

  • A. continuing results based on unexpected value
  • B. results that are not measurable
  • C. successful contract renewal
  • D. green health scores over intermittent time periods
  • E. moments of success when the customer acknowledges progress

Answer: A,E


NEW QUESTION # 25
What is a type of expansion opportunity?

  • A. positive customer sentiment
  • B. strong stakeholder communication
  • C. additional user groups
  • D. using latest release versions

Answer: C

Explanation:
A type of expansion opportunity is the addition of user groups. This can occur when a solution is adopted by new departments or teams within the customer's organization, leading to an increased number of users and potentially more licenses or services required.


NEW QUESTION # 26
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?

  • A. Implement staff Super Users to provide feedback
  • B. Measure the number of complaints raised by students
  • C. Administer twice-yearly student and staff surveys with two question related to IT
  • D. Use a combination of tailored surveys and IT tools-based metrics

Answer: D

Explanation:
Using a combination of tailored surveys and IT tools-based metrics allows for a comprehensive assessment of the new IT solution's impact. Surveys provide qualitative insights into user satisfaction, while metrics offer quantitative data on usage and performance.


NEW QUESTION # 27
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